Gyeongnam Energy customer center phone number, payment method and billing method
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Gyeongnam Energy customer center phone number, payment method, and information on how to view the bill. Gyeongnam Energy supplies city gas to Changwon, Gimhae, Geoje, Tongyeong, Miryang, Haman, Changnyeong, Goseong, and Uiryeong-gun in Gyeongsangnam-do. Residents living in the city gas area supplied by Gyeongnam Energy should call the Gyeongnam Energy Customer Center when they have inquiries about city gas, such as city gas payment/inquiry, automatic transfer, gas leak report, connection/removal of city gas when moving, etc. . Below, we introduce the phone number of Gyeongnam Energy Customer Center, how to pay bills, and how to view bills.
Gyeongnam Energy Customer Center phone number
The phone number for Gyeongnam Energy Customer Center is ☎1661-4000. You can call this number when you have any questions, such as reporting an emergency such as gas leak or fire, requesting gas connection and removal, payment and inquiries on gas bills, meter reading, bills, tax invoices, and direct debit applications. Gyeongnam Energy Customer Center Connection Business hours are from 9:00 am to 6:00 pm on weekdays. Please note that weekends/holidays are only available for urgent and reserved cases.
Classification Phone Number Business Hours
Gyeongnam Energy Customer Center Phone Number ☎1661-4000 Weekdays 9:00 am to 6:00 pm
Gyeongnam Energy customer center jurisdiction by region
If you know the jurisdiction of Gyeongnam Energy’s customer center by region, you can consult more quickly when making inquiries over the phone to the customer center. Please check the customer center by region of Gyeongnam Energy below.
1. Central Customer Center
Jurisdiction: Seongsan-gu, Changwon-si, Uichang-gu, Changwon-si
2. Dongbu Customer Center
Jurisdiction: Gwandong-dong, Naedeok-dong, Daecheong-dong, Mugye-dong, Bugok-dong, Sammun-dong, Sinmun-dong, Yulha-dong, Jangyu-dong, Jinrye, Changnyeong-gun, Miryang-si, Gimhae
3. Gimhae Customer Center
Jurisdiction: Gimhae-si Daeseong-dong, Dongsang-dong, Bonghwang-dong, Buwon-dong, Bulam-dong, Sambang-dong, Samjeong-dong, Seosang-dong, Andong, Eobang-dong, Jie-dong, Naoe-dong, Gusan-dong, Samgye-dong, Juchon-myeon, Hwamok-dong, Hong-dong, Idong, Jeonha-dong, Pungyu-dong
4. West Customer Center
Jurisdiction: Masanhappo-gu, Changwon-si, Masanhoewon-gu, Haman-gun, Uiryeong-gun, Changwon-si
5. Jinhae Customer Center
Jurisdiction: Jinhae-gu, Changwon-si
6. Nambu Customer Center
Jurisdiction: Geoje-si, Tongyeong-si, Goseong-gun
Gyeongnam Energy Move-in/Move-out Moving day checklist and gas connection cost
When moving out (when moving out)
– Guidelines for moving out
① You can call the Gyeongnam Energy Call Center (1661-4000) 2 to 3 days before moving out or apply for a move-out through the website.
② When registering, please provide information such as ‘address, contact information and expected date of moving’.
* The service may not be available at the time of reception on the day, so please make a reservation in advance to receive convenient service.
– Instructions on the moving day
① On the day of moving, the customer center staff in charge of the area will visit the customer’s house to check the gas usage, remove the gas range, intermediate valve, etc., and conduct a safety inspection.
② Blocking measures do not incur any additional cost, and on the day of moving, the gas usage up to the meter guideline is checked and the fee is settled. (Card payment possible)
When moving in (when moving in)
– Guidelines for moving in
① You can call the Gyeongnam Energy Call Center (1661-4000) 2 to 3 days before moving in or apply for move-in through the homepage.
② When registering, please provide information such as ‘address, contact information and expected date of moving’.
* The service may not be available at the time of reception on the day, so please make a reservation in advance to receive convenient service.
– Instructions on the moving day
① On the day of moving, the customer center staff in charge of the area will visit the customer’s house to check the gas usage, connect the gas range, intermediate valve, etc., and conduct a safety check.
② You can use city gas after signing a usage contract in accordance with the supply regulations. (City gas supply is not possible if the use contract is refused.)
③ Depending on the service item, a certain connection fee is incurred.
Guidance on installation and connection costs for gas equipment
Gyeongnam Energy’s gas connection fee consists of ‘material cost, technical construction cost, and travel expense’. The description of each item is as follows.
– Material cost: ‘material cost’ (hoses, fuse cocks, etc.)
– Technical construction cost: ‘Technical construction cost’, which is a technical fee for connection construction
– Travel expenses: ‘Minimum cost for travel’ to visit the user’s home and ‘cost for securing the safety of the user’s facility’ for safe gas use → The connection fee is charged separately from the city gas fee charged while using gas.
1. Material costs vary depending on the hose to be connected.
– Choose between ‘general hose’ and ‘special hose’ [excellent in preventing scorching and gas leak accidents caused by gas stove flames, excellent in design (less than 2.0M, over 2.0M), quick coupler structure]
2. The connection fee is applied equally to all customer centers (including VAT) regardless of the supply region. Normally, when connecting to a tenant, a cost of about KRW 26,000 (general hose) to KRW 39,000 (special hose) is incurred and may vary depending on the connection conditions of the user’s home.
※ If you bring your own materials, the cost of materials for each item will be reduced.
Gyeongnam Energy Bill Payment Method
The gas company sends a payment bill for the rate calculated according to the rate table according to the amount of meter reading or authorized use according to the city gas supply regulations by 7 days before the payment deadline, and gas users pay by giro or direct transfer to financial institutions Pay the fee accordingly.
1. Internet payment
– Credit card payment: A method of paying with a customer’s credit card using the card payment payment service on the Gyeongnam Energy website
– Internet Giro Payment: A method of paying bills from the customer’s bank account using the KFTC Giro Payment System
2. Direct debit payment
– Account transfer: A method in which the customer’s account is registered using the account transfer application service on the Gyeongnam Energy website, and then the fee is automatically withdrawn on the due date (universal public certificate required)
– Direct debit card: A method in which the customer directly registers the debit card directly at the customer center of the card company the customer wants to apply for, and then the fee is automatically withdrawn on the due date.
3. Deposit only account
– A method in which a virtual account is assigned to the customer’s customer number and the customer pays the fee with each assigned account
4. Other
– ARS card payment: After connecting the phone to the Gyeongnam Energy Call Center (1661-4000), entering the customer’s payment card information and paying the bill
– Door-to-door payment: A method in which customers pay by card or cash through direct visits to the Kyungnam Energy headquarters or customer center
– Financial institution: A method in which a customer visits a financial institution with a bill and pays the bill at the counter or using a CD/ATM machine, or by applying for direct account transfer to pay the bill
– Convenience stores: Payment through convenience stores (GS25, 7-Eleven, Ministop, CU, Buy The Way)
– Kakao Pay: A convenient way to receive and pay gas bills through KakaoTalk
How to view Gyeongnam Energy bill and check customer number
1. Customer number
– Your customer number is a unique 9-digit number assigned to you, and is always the same unless you move.
– For consultations related to our company, such as billing and payment, if you call our customer number, we can provide you with faster guidance.
2. Giro number
– The Giro number is a unique number given to Gyeongnam Energy by the Korea Financial Telecommunications and Clearings Institute, and all customers of Gyeongnam Energy are the same.
3. Notice
– This is a list of matters to be notified to customers when notified in the current month, such as unit price changes and delivery date information.
4. Deposit only account
– This is the account number that customers can deposit without bankbook or internet banking.
– Each customer has a different account number for deposit.
– Deposit-only account numbers are not displayed on the bills of customers using direct account transfer or card transfer.
(However, the account number for deposit only is indicated on the bill of customers subject to suspension of supply.)
5. Tax invoice
This is the (electronic) tax invoice displayed for business customer VAT reporting, and the actual electronic tax invoice can be checked at the National Tax Service Hometax after the 10th of the following month from the tax invoice creation date. (However, limited to customers who have submitted their business registration certificate to us)
6. City gas supply stop notice
– In accordance with city gas supply regulations, if the fee is not paid within the due date, it will be displayed on the bill.
7. Claim amount and payment deadline
– Billed amount: The total amount billed to the customer. (Billed amount = current month fee + unpaid amount)
– Payment due date: Last day of every month (for home/general use), 20th of every month (for business/industrial/transportation)
– If the delivery date falls on a public holiday, the next normal business day is the delivery date.
8. Current month fee details
– Monthly rate = usage fee + meter replacement fee (or basic fee) + VAT + late payment fee – trimmed amount
9. Unpaid amount
– Shows the number of months and amount overdue.
10. Usage fee details
– Usage fee = guideline amount x temperature and pressure correction factor x weighted average calorie x unit price
– guideline amount = guideline for the current month – guideline for the previous month
– Temperature and Pressure Correction Coefficient: This is a conversion coefficient to calibrate the gas. (There are slight differences depending on the region.)
– Weighted average calorie: Monthly weighted average calorie ((MJ/N㎥) of city gas during the usage period of the current month.
– Unit price: This is the city gas unit price (per MJ) applied to the customer.
11. Barcode Information
– You can pay through barcodes at convenience stores nationwide without time constraints.