The brand name of the call taxi application provided by Kakao was ‘Kakao Taxi’, but as the brands were integrated, it was rebranded as Kakao T Taxi. If you have any inconveniences or questions when using a taxi, or if you lose something in a taxi, you can contact the Kakao Taxi customer center for guidance.
Kakao Taxi Customer Center Phone Number / Operating Hours
Inquiries through Kakao Taxi’s customer center can be broadly divided into two types: △ using the app, and △ contacting the customer center directly to inquire. When making inquiries using the app, you can go to the [My Information] >> [Customer Center → Service Inquiry] page to ask questions about various situations. To connect with a counselor, use [Agent Connection] in the menu.
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The connection service with a professional agent counselor using the app is available from 8 a.m. to 1 a.m. Monday through Saturday. If the consultation with another customer is prolonged, the connection may be delayed for a long time. Once you are connected to the person in charge, a consultation will begin after simple verification of your identity, including ID, name, and phone number.
If you need to consult about inconveniences or disputes with the taxi driver after using a taxi, preparing information about your usage history in advance will allow you to communicate the situation and provide faster service guidance.
If you call the Kakao Taxi Customer Center (Kakao T Emergency Report Center) directly to inquire, dial 1599-9400. Call number 1 for taxi black, call number 2 for general service, and call number 3 for other inquiries. Press 3 to connect with a counselor. Calls are recorded for quality control, and if you are not the person involved, the content of the consultation may be restricted.
Kakao Taxi Customer Center is open 24 hours a day as it is a service support center for emergency reports. Similar to chatting with a counselor using an app, preparing taxi ride information and usage records in advance allows for faster service guidance.
Report article to Kakao Taxi Customer Center
If you experience any inconvenience or damage due to a dispute with the driver when using Kakao Taxi service, you can report the driver using the customer service center method introduced earlier. (App: My Information >> Service Inquiry, Phone: 1599-9400) If an item is lost, please report it to the Kakao T Customer Center along with reservation information (company name, route information, boarding location), item information (e.g. lost cell phone, model, color, etc.), seat location, etc.
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Kakao Taxi Frequently Asked Questions Q&A
■ Is card registration required when using Kakao Taxi? In the case of taxi, proxy, and navigation services, you can use the service even if you do not register card information. However, the remaining services can only be used through automatic card payment, so unless there are special cases, registering your card before using it can reduce inconvenience.
Credit and check cards such as Samsung, KB Kookmin, Shinhan, BC, Citi, Lotte, Hana (Forex), NH Nonghyup, Kakao Bank, and K Bank can be registered. (Public corporate cards include Nonghyup, BC, Lotte, (Only Shinhan, Samsung, Hana, KB Kookmin, and Hyundai public corporate cards can be registered)
■ I set a lock number, but what should I do if the call fails because I failed to enter the number 5 times? If the lock number entry failure occurs more than 5 times, automatic payment may be temporarily suspended for security reasons. In this case, you can contact Kakao T Customer Center and go through the identity verification process to resolve the problem.
If identity verification fails due to a name change, you can apply for a name change to your telecommunication company and then contact the Kakao T customer center to receive guidance on how to proceed through a counselor.
■ I want to leave Kakao Taxi. You can stop using Kakao Taxi at any time at your own discretion, and withdrawal is possible. However, upon withdrawal, account information such as coupons and usage history will be deleted and cannot be recovered. To withdraw from the service, go to the [Kakao T App >> My Information >> Select Profile >> Unsubscribe from Kakao T] page.