Here is information about the Lina Life Insurance customer center phone number, operating hours, and customer lounge location. The phone number is 1588-0058 or 080-377-1111. When using from overseas, the number is 82-2-6441-7700, and the exclusive number for insurance premium payment is 1566-0021. The customer center promptly handles various insurance-related consultations, cancellations, loans, congratulatory money-related guidance and applications, address changes, transfer account changes, revival, securities reissue, deposit history inquiries, insurance payment applications, etc.
The customer service hours are from 09:00 to 18:00 on weekdays, and are closed on weekends and public holidays. The self-service hours via ARS are from 09:00 to 21:00 on weekdays, and from 09:00 to 18:00 on weekends and public holidays.
Outside of the customer service hours, we provide immediate insurance premium payment and fax issuance services. In order to protect customer information, you can use it after confirming the registered phone number when inquiring about insurance premium payment. The phone number for inquiries about new insurance subscription is 080-410-8181.
When using the customer center, enter your resident registration number and the star or shop button, and select the desired service. If you are not the contract holder, consultation may be limited to protect personal information. If you are uncomfortable with phone consultation, you can use other channels as follows.
Chatbot consultation: Search for Lina Life Insurance on Kakao Plus Friends (available 24 hours a day, 365 days a year)
Homepage bulletin board consultation: Weekdays 09:00-18:00 and responds within 24 hours on business days
Fax consultation: Weekdays 09:00-18:00 and responds within 24 hours on business days
Phone consultation for the disabled: 02-6441-7720 (available from 09:00-18:00 on weekdays)
Lastly, let’s look at the address and location of the customer lounge. The address is 48 Sambong-ro, Jongno-gu, Seoul, B1, Lina Life Insurance Co., Ltd. You can find it by exiting Gwanghwamun Station Exit 2 on Line 5 or Jonggak Station Exit 1 on Line 1. The customer lounge is open from 9:00 to 16:30 on weekdays, and is closed on weekends and public holidays.