Saemaul Geumgo Customer Center and ARS system are services that help customers handle various financial tasks quickly and conveniently. The customer center provides professional consultation, and you can use a 24-hour automatic response service through the ARS system. Learn about customer center information and ARS phone numbers.
▶Wait a minute, are you curious about Saemaeul Geumgo’s business hours, branch locator, and internet banking information?
Saemaeul Geumgo business hours, find a branch
Go to Saemaeul Geumgo Internet Banking
• Saemaeul Geumgo Customer Center
• Introduction to ARS (Automated Response System)
• Frequently Asked Questions
• conclusion
Saemaeul Geumgo Customer Center
Operating hours: Weekdays 9:00 am to 6:00 pm
Phone number: 1599-9000 (domestic), +82-2-2192-0200 (international)
Email: support@kfcc.co.kr
Main services: Account-related inquiries, internet banking, card services, loan consultation, and other financial service-related consultations
Go to Customer Center Frequently Asked Questions
Introduction to ARS (Automatic Response System)
Saemaul Geumgo ARS is a system that helps customers automatically process various financial services over the phone. ARS allows customers to obtain necessary information and use services outside of banking hours.
Main ARS number: 1599-9000
When using overseas: +82-2-1599-9000
No. 1: Check account inquiry and transaction history
Number 2: Transfers and deposits and withdrawals
No. 3: Card service
Number 4: Pay utility bills
No. 5: Loan service
No. 6: Other financial services
– 1: Change customer information
– 2: Change password
– 3: Agent connection
Example usage
Account balance inquiry
Call the main ARS number (1599-9000).
After selecting the language, press 1 (Check account and transaction history).
Press 1 (Check Account Balance) again.
You can check your balance by entering your account number and password.
Report lost card
Call the main ARS number (1599-9000).
After selecting the language, press 3 (Card Service).
Press 1 (Report card lost).
Simply enter your card number and required information to complete the loss report.
Please select Saemaeul Geumgo ARS detailed menu and use it conveniently.
Frequently Asked Questions
1. What are the customer center operating hours?
Saemaeul Geumgo Customer Center is open from 9:00 am to 6:00 pm on weekdays. Closed on weekends and public holidays.
2. What tasks can be handled through ARS?
Through ARS, you can handle tasks such as account inquiry, transaction history confirmation, transfer, deposit/withdrawal, card loss report and reissue, utility bill payment, and loan repayment.
3. What should I do if I cannot connect to the customer center?
Outside of customer center operating hours, you can use the ARS system or contact us again the next business day. You can also leave an inquiry via email.
4. How do I use the customer center overseas?
If you are using the customer center from overseas, please call +82-2-1599-9000.
5. Are call fees charged when using ARS?
Standard phone rates apply when using domestically, and international calling rates apply when using abroad.
conclusion
You can handle your financial affairs efficiently by utilizing Saemaeul Geumgo’s customer center and ARS service. We hope you take advantage of the features you need.