Let’s learn more about the Consumer Protection Center Complaint Center reporting and refund procedures.
Disappointment, service dissatisfaction, and damage experiences due to purchased products are common in modern consumer life.
To solve these problems, a strong consumer protection mechanism is needed, and this is where the role of the Consumer Protection Agency Complaint Center becomes important.
When consumers suffer damage while purchasing or using a product, the Consumer Protection Agency is an important organization that protects the rights and interests of consumers and provides solutions.
Many people worry about being harmed and not knowing how to resolve it. However, we must be aware of our consumer rights and take appropriate action. For this purpose, it is important to know in advance what procedures to follow. Below, we will learn more about the reporting and refund procedures at the Consumer Protection Agency Complaint Center.
👉Consult with the Consumer Protection Agency for damage relief
Who needs the Consumer Protection Agency Complaint Center?
Any consumer who has suffered damage or inconvenience can receive help from the Consumer Protection Agency Complaint Center.
Despite the convenience of online shopping, cases of fraud, defective products, and poor service are on the rise, making it a necessity for those who want to resolve their issues effectively.
In addition, today’s information is essential for those who have been unable to claim their rights and have lived as someone else’s story.
👉Apply for damage relief from the Consumer Protection Agency
Consumer Protection Agency Complaint Center Reporting Procedure
What is damage relief?
“Damage relief” refers to a fair and objective agreement between both parties in accordance with relevant laws and regulations through factual investigation, expert advice, etc., in order to relieve damages incurred in the process of consumers using or using goods or services provided by a business operator. This is a recommended system.
In principle, disputes should be resolved through civil litigation, but litigation can be inconvenient due to costs, time, and procedures. Unlike court rulings, damage relief from the Korea Consumer Agency is not enforceable, but disputes can be resolved quickly and without cost. .
In these cases, you are excluded from damage relief.
# If contact is not possible or the location cannot be located due to the business’s bankruptcy or closure of business, etc.
# If the claim of the applicant (consumer) cannot be proven (including failure to submit supporting documents)
# Cases other than disputes arising from profit-making activities, disputes between workers and employers such as wages, or disputes between consumers and business operators such as transactions between individuals.
# In case of damage caused by goods provided by the state or local government
If damage relief has been applied to a dispute resolution organization equivalent to the Consumer Dispute Mediation Committee or if damage relief procedures have been completed, if a lawsuit is in progress in court, etc.
Information on damage relief procedures
The consumer damage relief process proceeds in a total of 6 stages/
First, a consultation will be held with the applicant, and an application for damage relief will be made based on the type, scope, and scale of the damage.
Afterwards, the relevant information is notified to the business that sold the product or provided the service, and a factual investigation is conducted.
After fact-finding, we participate in mediation to reach an agreement between the consumer and the company, and the final dispute mediation is held by the Consumer Dispute Mediation Committee.
👉Apply for damage relief to the Consumer Protection Agency
Refund Procedure
If a consumer who purchased a product requests cancellation of the purchase, the seller must issue a refund. Refunds can be made at any time within 7 days of receiving the product, and the seller is obligated to refund the product on the same day it is received. However, there are cases where refunds are not possible. In these cases, you must check whether the seller has committed any unfair actions.
Additionally, if the product is broken or damaged due to the consumer’s negligence while using the product, there is no obligation to return it. There is no obligation to refund even if the value of the product is damaged or difficult to resell. Therefore, it is important to check whether the product can be used normally after receiving it.
# Refund request: Consumers who purchase a product request a refund within a certain period of time.
# Refundable time: Refunds are possible at any time within 7 days of receiving the product.
# Refund processing: The seller will issue a refund immediately after receiving the return.
👉Apply for damage relief from the Consumer Protection Agency
In the case of food, resale may be difficult after a certain period of time, so refunds may be excluded. Even in these cases, consumers can file a complaint with the Consumer Protection Agency and receive compensation. Therefore, it is important to be familiar with the procedures and usage instructions in the field and protect consumer rights.
Today, we learned about reporting and refund procedures at the Consumer Protection Agency Complaint Center. We want to provide useful information to prevent further damage.
Check product condition: After receiving the product, be sure to check if it is usable.
Exclusion of food: Please note that refunds for food are excluded.