The credit union operates two call centers, an electronic financial call center and a mutual aid customer call center. You can also apply for consultation after agreeing to the personal information and terms of use on the customer center page of the credit union website.
Credit Union – Call Center – Phone Number – Operating Hours – Information
Credit unions, local agricultural and livestock cooperatives, local fisheries cooperatives, savings banks, forest cooperatives, credit unions, and Saemaeul Geumgo are not actual banks under the Banking Act. Therefore, the areas it can handle are limited compared to the work that banks can handle, and it is a financial institution classified as a secondary financial sector. The credit union’s work includes deposit and credit business and mutual aid business, and its deposit and loan interest rates are on the higher side than those of banks.
Credit Union Call Center Customer Center
The credit union operates two call centers, an electronic financial call center and a mutual aid customer call center. The electronic finance call center phone number is 1566-6000 and 1644-6000, and the mutual aid call center phone number is 1544-3030.
The credit union’s main phone number is 042-720-1000, which is the central phone number located in Seo-gu, Daejeon. The call center is usually open from 9:00 am to 6:00 pm, and consultations are generally closed on Saturdays, Sundays, and public holidays. If you need consultation outside of business hours, you can apply for consultation through the credit union website.
You can apply for consultation by accessing the credit union website and selecting the customer service category. The credit union homepage can be easily found through a keyword search for ‘credit union’ on portals.
When applying for a consultation, you must agree to the inquiry and use of personal credit information. If you do not agree to the use of personal credit information and the facts cannot be verified, the consultation may be terminated. After agreeing to the terms and conditions, click the ‘Confirm’ button and you will be taken to the consultation request page. General business consultation is available, including deposits and loans, electronic finance, mutual aid (insurance), cards, and investment funds. Once you have filled out all information, click the ‘Register’ button to apply.
Credit Union – Electronic Finance – Mutual Aid – Call Center
Credit Union-Consultation-Application-Registration
Credit Union Internet Banking Hours
The types of services that can be processed through Credit Union Internet Banking are divided into inquiries and transfers, Giro services, and accident reports. Internet banking inquiries can be made through the Electronic Finance Call Center. (Hours: 09:00~18:00 on weekdays)
General inquiries are available 24 hours a day, 365 days a year, but check inquiries are only supported between 00:30 and 23:30, and use is restricted from 23:31 to 00:29 due to system maintenance, etc. Account transfer business hours are available from 00:05 to 23:50. Transfers between credit union accounts are free, but a 500 won fee may be charged for transfers to other banks or CMS accounts.
Giro work is divided into inquiry, immediate payment, and reservation payment request. Inquiries are available 24 hours a day, but immediate payment and reservation payment requests are only supported from 7:00 AM to 23:30 PM, and use is restricted at other times due to system maintenance, etc. Accident reporting is available 24 hours a day.
Credit Union – Internet Banking – Usage – Hours – Information
Credit union transfer limit
Credit union transfer limits vary depending on creditworthiness, security devices, and whether you use internet banking or telephone banking. Security devices are divided into OTP and security cards, and the transfer limit is usually higher when using OTP than with a security card.
When using OTP as a security device, individuals can transfer up to 100 million won at a time and 500 million won per day. However, if you transfer through telebanking rather than internet banking, you can only transfer up to 50 million won per time or 250 million won per day. If a corporation also uses telebanking, the transfer limit is 100 million won per time and 500 million won per day. The amount is lower.
When using a security card as a security device, individuals can transfer up to 5 million won at a time and up to 10 million won per day, while corporations are restricted from making transactions. However, corporations can also make transfers if they use telebanking, and the transfer limit is 5 million won per time and 5 million won per day. When making a transfer using telebanking, the limit for an individual to transfer is 5 million won at a time and 5 million per day, the same as for a corporation.
Credit Union – Internet Banking – Telebanking – Comparison – Guide
Credit Union Telebanking is a service that allows you to conduct financial transactions such as inquiries and fund transfers anytime, anywhere using the phone or mobile phone without visiting the Credit Union in person. It can be used for regular deposits and independent deposit accounts.
You can apply by filling out the electronic finance subscription application form at the credit union branch sales counter. Please call ARS at 1566-6000 or 1644-6000 within 3 days of application and register with service code ‘910’ (fund transfer password registration and change).
When you sign up for the PP banking service (designated number service) via mobile phone (service short code 310), you can check your registered account and transfer funds more easily and quickly than telebanking using a regular phone. The transfer fee is free between credit unions, but a 500 won fee may be charged for transactions with other financial institutions.