Many people are probably looking for the Coupang customer service phone number. This is because it is one of the shopping malls that are very frequently used in our daily lives. Fast delivery is possible due to logistics centers located across the country, but sometimes if there is a delivery problem or a problem with the purchased product, calling Coupang may be the quickest way to resolve the problem. Click on the thumbnail below to check the phone number.
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Coupang Customer Center Phone Number
Coupang Customer Center Phone Number Tips for Consultation
Additional customer support options
Professionalism of Coupang Customer Center
In conclusion
Coupang Customer Center Phone Number
If you would like to contact Coupang Customer Center, please refer to the phone number 1577-7011. Operating hours are 24 hours a day, 365 days a year, including weekends and public holidays. It’s great to use when you have an urgent problem. What you need to keep in mind is that calling customer service is “paid.” Because costs are incurred, unless a very serious problem has occurred, it may be better to inquire about the product with the seller or have a 1:1 consultation with the customer center.
Coupang Customer Center Phone Number Tips for Consultation
Preparation for efficient consultation: If you prepare your order number, product in question, purpose of consultation, etc. before consultation, you will be able to receive faster and more accurate help, right? If you organize it in advance and notify the counselor, the problem can be resolved quickly.
Check Frequently Asked Questions (FAQ): Before calling, check the Frequently Asked Questions (FAQ) on the Coupang website or app. Simple problems or questions can also be resolved here.
Additional customer support options
1:1 inquiry on the Coupang website and app: You can make 1:1 inquiries directly even if you do not use the Coupang customer service phone number. This method is especially useful when you have more time than over the phone and need to attach documents or images. In particular, because you are typing, you have the advantage of being able to check every situation in detail and report the details of the problem.
Email Support: Non-urgent inquiries can be submitted via email (support@coupang.com). You will receive a response within 24 hours.
Professionalism of Coupang Customer Center
Coupang Customer Center phone number counselors in charge of consultation, chat, and various inquiries thoroughly manage the service quality of the CS Contact Center through QA Associate positions under the Quality Improvement Team under Coupang’s philosophy of strengthening expertise. They say they help counselors provide positive experiences to customers by evaluating consultation quality, providing feedback, and checking compliance with core guidelines, and do their best to improve service quality.
In conclusion
I gave you the Coupang customer service phone number. It is open 24 hours a day, 365 days a year, so it is good to get solutions for damaged items, problems with sellers, etc. However, the fact that it is paid is a bit of a problem. If the problem is not urgent, it is recommended to chat with customer service. In the case of chat, if there are a lot of people, it may take some time to match a counselor, but based on my own experience, I think I waited about a minute.