When trading stocks, you may be embarrassed because you don’t know how to solve urgent questions such as errors in the HTS and MTS programs of each securities company, lost account password, or securities company app error. In this case, you will need contact information for the customer center of the securities company you are using, and even if you know the customer center phone number, it is not easy to call the customer center. Today, I will learn about the customer center phone number and business hours of Kiwoom Securities, a securities company that I use when trading domestic and overseas stocks. I hope this post will be helpful when opening a securities account or doing stock trading.
Kiwoom Securities Customer Center website
Kiwoom Securities-Customer Center-Homepage
On the Kiwoom Securities homepage, click “Full Menu” in the upper left corner and then click on the customer service corresponding to the customer center. The menu shown above will appear. On the Kiwoom Securities Customer Center website, you can find information on securities account opening, event confirmation, remote support service, ARS service, chat consultation service, and certification center menu related to joint certificates and OTP.
Go to Kiwoom Securities homepage
Kiwoom Securities Customer Center Phone Number/Business Hours
Kiwoom Securities-Customer Center-Phone Number
Type of work Phone number Consultation hours (weekdays, business days)
Order reception/Securities service/HTS 1544-9000
1544-9911 08:00 ~ 18:00
(18:00 ~ 18:30 Simplified screen, joint certificate, and transfer-related work available)
For orders only: 1544-4989
Verify your identity and receive MMS 1544-1411
Financial products 1544-9100
Overseas stocks 1544-9400
ARS 1544-9900 available 24 hours a day
Non-face-to-face account opening 1544-2744 08:00 ~ 18:00
FX Margin/Overseas Futures 1544-9600 Daylight Saving Time Start: Mon 07:00 ~ 17:00 / Tue ~ Fri : 08:00 ~ 17:00
Daylight saving time ends: Mon 07:20 ~ 17:00 / Tue ~ Fri : 08:00 ~ 17:00
Night Desk 1544-8400 17:00 ~ 08:00 the next day
Consultation number for seniors only: 1522-4058 09:00 ~ 15:30
K-OTC BB order only 1644-6966
Customer Center Business Hours: You can talk to a representative from 8:00 AM to 6:30 PM on business days (weekdays), and only simple work can be done between 18:00 and 18:30. Please refer to the table above as business hours vary for each dedicated consultation number.
For your information, it is really difficult to talk to a Kiwoom Securities customer center representative. After several failed attempts, I finally succeeded by calling on the way to work at 8 in the morning. Since Kiwoom Securities does not have a branch (sales office) and only has its headquarters in Yeouido (Kiwoom Finance Square, 18 Yeouinaru-ro 4-gil, Yeongdeungpo-gu, Seoul), the advantage is that most business can be handled online.
How to call Kiwoom Securities from overseas
How to call: Contents
International call connection number of the country + Korea country code (82) +1544-9000/1577-0777 (domestic stocks)
+1544-9100 (Financial Products)
+1544-9400 (overseas stocks)
+1544-9600(FX/Overseas Futures)
+1544-2744 (non-face-to-face account opening)
This is the method and phone number to call Kiwoom Securities Customer Center when you live overseas or are staying abroad due to travel or business trip. If the above method does not work, please try the method below.
How to call: Contents
International call connection number of the country + Korea country code (82) + Seoul area code (02) +3787-5119 (Kiwoom Financial Center)
+Weekly 3294-9930 (FX/Overseas Futures)
Night 1544-8400
Kiwoom Securities Customer Center Chat Consultation
There is also a chat counseling service that connects you to a Kiwoom Securities chat counselor, so it would be a good idea to use it if you have difficulty talking to the customer center.
Chat consultation hours: Business days 8:00 a.m. to 5:30 p.m.
Kiwoom Securities video usage guide
The video above is a video training material on how to order overseas stocks from HeroMoon. In addition, you can check out materials such as how to use the mobile Hero Moon SG and how to use the HTS Hero Moon 4 on Kiwoom Securities’ official YouTube or website – User Guide – Video Guide.