Here is the T’way Air customer center phone number, free baggage policy, and refund policy. T’way Air is a low-cost airline in Korea that is increasing its domestic and international routes and operating various routes. In the future, if you are booking a ticket through T’way Air or are using T’way Air, you may have various inquiries about ticket reservations, changes, cancellations, refunds, in-flight services, lost items, etc. Below, we will introduce the T’way Air customer center phone number, free baggage policy, and refund policy.
T’way Air customer center phone number
The T’way Air customer center phone number is ☎1688-8686. Since this is the T’way Air reservation center phone number, you can call this number if you have any inquiries about T’way Air ticket reservations, refunds, cancellations, and changes. T’way Air customer center counselor business hours are from 7:00 AM to 7:00 PM every day. If you have any inquiries outside of these hours, you should contact the website or resolve the issue through the website FAQ.
Classification Phone Number Business Hours
T’way Air Customer Center Phone Number ☎1688-8686 Everyday from 7:00 AM to 7:00 PM
T’way Air Refund Method and Refund Policy
After booking a T’way Air ticket, you can request a refund by calling the customer center or through the website. Cancellation and change on the same day after payment for a T’way Air ticket are exempt from fees. However, refund policies for ticket fares and additional services may differ, so please check the fare regulations and refund conditions.
When changing or canceling an itinerary, a fee will be charged according to the fare you selected, so you should check the fare regulations and conditions. Also, if you purchased through a travel agency, you must request a refund from the travel agency.
1. Credit/Check Card Payment Refund
– If you request a refund after booking, the refund will be automatically refunded to the card you used.
– The refund period varies depending on the payment method and takes about 4-5 days after cancellation. (Based on business days)
– The refund deposit may vary depending on the refund policy of the credit card company you used. – Details of refund processing and deposit, etc. can be confirmed through the card company 4 to 7 days after the card company’s refund settlement is completed. Since the confirmed information is related to the customer’s personal information, you must contact the card company directly.
2. T’way Pay Payment Refund
– The refund will be automatically deposited into the bank account you paid with or refunded to the card you paid with on the next business day of the relevant bank.
– Smile Cash will be refunded immediately along with the refund.
– If a refund occurs after 90 days from the issuance date, please contact the reservation center.
3. Easy Payment Refund
– The refund will be automatically deposited into the bank account you paid with or refunded to the card you paid with on the next business day of the relevant bank.
– If a refund occurs after 90 days from the issuance date, please contact the reservation center.
4. Cash Transfer Refund
● Real-time Account Transfer
– The refund will be refunded to the account you paid with immediately upon cancellation of the ticket. – Please understand that we do not accept refunds between 23:59 and 00:00 the next day due to bank maintenance.
● Bank transfer
– The refund will be deposited into the refund application account at the same time as the ticket cancellation.
– Please understand that we do not accept refunds between 23:59 and 00:00 the next day due to bank maintenance.
– If the refund account is entered incorrectly, the refund period may be delayed. Please contact the T’way Air reservation center.
● Convenience store payment
– After requesting a ticket cancellation, the reservation center will confirm the cancellation details and process a refund to the account you applied for.
– The refund period will take at least 3 to 7 days.
– For more information, please contact the T’way Air reservation center.
T’way Air baggage regulations
T’way Air free baggage includes free carry-on baggage and free checked baggage.
T’way Air’s Free Carry-On Baggage Regulations
Free carry-on baggage refers to carry-on baggage that can be taken on board. The carry-on baggage allowance for codeshare flights is subject to the regulations of the relevant airline. T’way Air’s free carry-on baggage size, weight, and quantity are as follows.
1. Size: The sum of the three sides (width/length/height) must be within 115cm
※ Maximum size: width (A) 40cm, length (B) 20cm, height (C) 55cm
2. Allowance: General/Smart/Event fare: 1 per person (10kg)
Business fare: 2 per person (10kg each)
※ However, 1 additional “additional carry-on item” can be carried
Additional carry-on items are also included within the existing allowance of 10KG (except for additional items for the transportation disadvantaged)
[Example] 1 piece of baggage (carrier or backpack) + outerwear or accessories (blanket, small electronic device, etc.)
3. Additional carry-on items
– Electronic products (laptops, small cameras, mobile phones, tablet PCs)
– Bags and outerwear (briefcases, handbags, outerwear, blankets)
– Infant items (infant food to be used during the flight, infant carrying Basket Bassinet, 1-person foldable small stroller (if space is available for storage in the cabin))
– Service dog (1 guide dog for the blind or a deaf-mute dog)
– Others
A small amount of duty-free goods, a moderate amount of reading materials, binoculars, umbrellas, canes, crutches, etc.
Items that can be easily broken or spoiled, currency, securities, jewelry, antiques, art, samples, stamps, documents, manuscripts, diskettes, other expensive and valuable items
4. Restricted items to be carried on board
Items that are sharp, pointed, or long and stick-shaped
Items that may cause harm to other passengers, such as all types of swords, golf clubs, scissors, etc.
Chemicals, toxic substances, explosives, and flammable substances
Aggressive items that are not normally carried by people, and other items that can be used as weapons
T’way Air’s free checked baggage regulations
Free checked baggage refers to baggage for which a passenger has requested the airline to check in and issued a baggage tag when traveling, and the baggage allowance for code-sharing flights is subject to the regulations of the relevant airline. It applies. T’way Air’s free checked baggage regulations are as follows:
1. Information on free checked baggage allowance
– Domestic flights
[Adults and children]
Event/Smart fares: 15 kg
Regular fares: 20 kg
Business fares: 30 kg
[Infant under 2 years old (not occupying a seat)]
1 stroller or infant car seat
– International flights
Routes other than Guam/Saipan, Australia, Singapore, and Ulaanbaatar
[Adults and children]
Event fares: Not provided
Smart fares: 15 kg
Regular fares: 20 kg
Business fares: 30 kg
[Infant under 2 years old (not occupying a seat)]
Event fares: 1 stroller or infant car seat
Smart/Regular/Business fares: 1 piece of baggage weighing 10 kg or less and 1 portable stroller, walker, car seat, or infant carrier (total of 2)
Guam/Saipan routes
[Adults and [Children]
Event/Smart/General Fare: 1 piece, 23kg each
Business Fare: 1 piece, 30kg each
[Infant under 2 years old (not occupying a seat)]
1 piece of luggage weighing 10kg or less and 1 of a portable stroller, walker, car seat, or infant carrier (total of 2)
Australian Routes
[Adults and Children]
Event Fare: 23kg
Smart Fare/General Fare: 30kg
Business Fare: 40kg
[Infant under 2 years old (not occupying a seat)]
Event Fare: 1 of a stroller or car seat
Smart/General/Business Fare: 1 piece of luggage weighing 10kg or less and 1 of a portable stroller, walker, car seat, or infant carrier (total of 2)
Ulaanbaatar Routes
(22.7.6 ~ 24.03.30)
[Adults and [Children]
Event/Smart/Regular Fare: 23KG X 2
Business Fare: 23KG X 3
[Infant under 2 years old (not occupying a seat)]
1 piece of luggage under 10kg and 1 of portable stroller, walker, car seat, or infant carrier (total of 2)
Singapore Route
(22.8.1 ~ 23.10.28)
[Adults and Children]
Event Fare: 15KG
Smart/Regular Fare: 23KG
Business Fare: 32KG
[Infant under 2 years old (not occupying a seat)]
1 piece of luggage under 10kg and 1 of portable stroller, walker, car seat, or infant carrier (total of 2)
2. Free Baggage Size
The sum of length + width + height is 203cm or less (However, for Guam/Saipan routes, the sum of 2 pieces of luggage is 273cm or less)
※ The weight of one checked baggage cannot exceed 32kg, and if it exceeds, it must be packed separately.
3. Items that cannot be checked for free
– Laptops, computers, mobile phones, camcorders, cameras, MP3 players, etc., expensive personal electronic devices
– Currency, jewelry, precious metals, securities, other expensive items, samples, documents, fragile items, perishable items, etc.
– Lithium batteries are permitted to be transported in small quantities that can be recognized as personal use by passengers during travel in accordance with the International Air Transport Association (IATA) Dangerous Goods Regulations.
How to Find Lost Items at T’way Air Lost and Found Center
If you lose something while using T’way Air, you can search for it at the T’way Air Lost and Found Center on the T’way Air website. The T’way Air Lost and Found Center finds and stores items that were forgotten on board. Items found on board are often found at the destination airport, so it is recommended to search based on the destination airport.
Important items such as passports, ID cards, and cash with personal information are handed over to the airport police. Also, items exceeding the duty-free allowance are handed over to customs. Generally, items that are not claimed within one month of acquisition are donated to welfare organizations or disposed of on their own. Also, items expected to spoil are disposed of the next day.
If you lose an item onboard T’way Air, go to the T’way Air Lost and Found page below and enter the arrival airport/flight number/flight period, etc. to find your lost item. You must log in to T’way Air to use the lost item search service.
▶ T’way Air Lost and Found Center Lost and Found
If you lose an item while moving around the airport or using airport facilities,