Hana Bank Customer Center provides services through various channels to quickly respond to various financial needs and inquiries of customers. You can conveniently contact us anytime, anywhere via phone, email, or online chat.
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Hana Bank business hours, find a branch, find an ATM
• Hana Bank Customer Center
• ARS number information
• Other phone numbers
• Frequently Asked Questions (FAQ)
• conclusion
Hana Bank Customer Center
Weekdays: 9 AM to 6 PM
Weekends and public holidays: Closed
Main ARS number: 1588-1111
When using overseas: +82-42-520-2500
Hana Bank Customer Center is open from 9 a.m. to 6 p.m. on weekdays and is closed on weekends and public holidays. ARS and online banking services are available 24 hours a day.
Go to Hana Bank Customer Center
ARS number information
Main ARS number: 1588-1111
When using overseas: +82-42-520-1111
Call the main ARS number: Dial 1588-1111.
Select language: Follow the instructions to select your preferred language (Korean, English, etc.).
Menu selection: Select the appropriate number from the menu below to proceed to the next step.
No. 1: Account inquiry and transaction history
Number 2: Transfers and deposits and withdrawals
No. 3: Card service
Number 4: Loan related
No. 5: Other inquiries
Number 0: Connect to an agent
Press 0 to connect to an agent.
Consultation hours are from 9:00 am to 6:00 pm on weekdays. Outside of these hours, you can use the ARS answering service.
Prepare the necessary information in advance so that you can receive consultation quickly (e.g. account number, card number, resident registration number)
Other phone numbers
Hana Bank’s main phone numbers are categorized to suit the various needs of customers. You can receive more professional and faster service through phone numbers for each department.
Representative Customer Center: 1599-1111
Credit Card Customer Center: 1800-1111
Internet Banking Customer Center: 1588-3555
Foreign Customer Center: 1599-1111 (Korean, English, Chinese available)
Frequently Asked Questions (FAQ)
1. What are the customer center operating hours?
Hana Bank Customer Center is open from 9:00 am to 6:00 pm on weekdays. However, the ARS system is available 24 hours a day.
2. What tasks can be handled in the ARS system?
Through the ARS system, you can handle various tasks such as account inquiries, transfers, reporting lost cards, and paying utility bills.
3. How do I use the customer center overseas?
If you are using the Hana Bank Customer Center from overseas, call +82-42-520-1111.
4. Can I resolve internet banking issues through customer service?
Yes, you can resolve inquiries and problems related to Internet banking through the Internet Banking Customer Center (1588-3555).
5. What information should I prepare when contacting customer service?
To verify your identity, prepare information such as ID, account number, and card number in advance to ensure prompt service.
conclusion
Hana Bank Customer Center places customer satisfaction as its top priority and is doing its best to provide prompt and accurate service. If you have any questions or problems, you can get help through the customer center at any time.