American Standard continues to be popular in the bathroom products market due to its sophisticated design and excellent quality. If a problem such as an operation error occurs while using the product and you need after-sales service, please use the customer center and on-site after-sales service application methods below to receive repairs quickly.
customer service center
If you need after-sales service for an American Standard bidet, toilet, or faucet, you can contact the customer center.
Phone number: 1588-5903
Operating hours: Weekdays 9:00 – 18:00
American Standard Customer Center
American Standard Customer Center
How to apply for AS
You can apply by phone through the customer center or make a reservation for business trip service through the website.
Go to reservation for business trip service
Please note that you do not need to register as a member or log in when booking a business trip service through the website.
1. Product selection
How to apply for an American Standard business trip
2. Enter symptoms
If you describe your symptoms in detail or upload a photo, we can expedite the repair. Also, please enter the product purchase date to check the warranty period.
How to apply for an American Standard business trip
3. Enter customer information and check available reservation dates
How to apply for an American Standard business trip
Warranty period & after-sales service cost
1. Service fee calculation standards
– Additional charges may apply depending on the visit situation.
2. Guarantee period calculation standard
The A/S warranty period is 1 year, and defects due to consumer negligence will be handled at a cost even if they occur within 1 year. Depending on the product, the A/S processing period may be slightly delayed.
– In the following cases, the warranty period is shortened to half (1/2) of the normal case.
① When used for business purposes or at a business location
② When used in places other than normal use environments, such as mounted on vehicles, ships, etc.
③ When installing and using the product in a public place where the frequency of product use is extremely high.
④ When used for purposes other than home use, such as other production activities – The warranty period for used products does not apply, and we are not responsible for damage compensation if repairs are not possible. –
A/S is not available for imported products not sold by our company.
Solve it yourself (self-inspection method)
You can resolve the problem through self-inspection before applying for after-sales service. There is a lot of relevant material, including videos, so be sure to check the contents through the shortcut below. Just by looking at it for about a minute, you can see whether there is a solution to the same symptom or not.
Check the self-inspection method
1. Select product type
– Please select a product type such as bidet, toilet, washbasin, etc. from the category.
2. Find articles explaining the same problem
How to solve American Standard yourself
Please receive after-sales service for American Standard products using the information provided.