Information on G Market customer center phone numbers, consultation hours, Smile Club and G9 customer center phone numbers. Gmarket is an open market site that, along with Naver and Coupang, accounts for most of Korea’s open market share. Therefore, there are probably many people who order various items through Gmarket. After ordering, you may have questions regarding the order, delivery, cancellation, return, etc. In these cases, the fastest way is to call customer service and inquire. So today, I will introduce the G Market customer center phone number, consultation hours, Smile Club and G9 customer center phone numbers, etc.
G Market Customer Center phone number and consultation hours
The Gmarket general member/non-member customer service phone number is ☎1566-5701. When a typical buyer wants to inquire about a customer service center after purchasing something from G Market, they can call this number. Additionally, the dedicated phone number for G Market Smile Club is ☎1522-5700 and the phone number for G Market sellers is ☎1566-5707.
Consultation hours at the G Market Customer Center are available for general members/non-members from 9:00 AM to 6:00 PM on weekdays, and the Smile Club Customer Center is available from 9:00 AM to 6:00 PM, 365 days a year. Gmarket seller consultation hours are from 9:00 AM to 6:00 PM on weekdays.
Category Telephone number Consultation hours
G Market General Member/Non-Member Customer Center ☎1566-5701 Weekdays 9:00 am to 6:00 pm
Smile Club exclusive phone number: ☎1522-5700, 365 days a year from 9:00 am to 6:00 pm
Gmarket seller phone number ☎1566-5707 Weekdays from 9 a.m. to 6 p.m.
※ G9 ended all services on December 27, 2022. Those looking for the existing G9 customer center phone number can call the G Market customer center.
In addition, G Market-related customer centers such as Smile Pay, Smile Delivery, Smile Fresh, G Market Travel Customer Center, Food Delivery, Biz On, and Smile Card are operated separately, so please check the customer center phone number and consultation time for each task and receive the desired consultation. You can proceed.
Gmarket customer service phone number
Gmarket Customer Center ARS service shortcut number
Tasks that can be handled by calling the G Market Customer Center include ordering/delivery, cancellation/return/exchange, events/others, and connection to a professional counselor. If you call the G Market Customer Center main number (general member/non-member) ☎1566-5701 and enter the ARS service shortcut number, you can move to the desired task more quickly. Calls to the G Market Customer Center will be charged to the caller.
[No. 1] – Order/Delivery
[No. 2] – Cancellation/Return/Exchange
[No. 3] – Event/Other
[* asterisk] – Listen again
How to contact Gmarket Customer Center online
The G Market customer center consultation hours for general customers are until 6 p.m., so if it is difficult to wait until the next day, you can make inquiries about ordering, delivery, cancellation, return, exchange, etc. through the customer center on the G Market Internet website. You can easily inquire through the Gmarket Customer Center online through the Customer Center menu at the top right after accessing the Gmarket homepage > Write an inquiry menu.
▶Go to Gmarket website customer center
Gmarket Customer Center Frequently Asked Questions
When connecting to the G Market Customer Center phone number, if the connection is delayed due to high call volume or the consultation time has passed, it may be helpful to first read the frequently asked questions on the G Market Customer Center website and then contact us. Below we have collected some frequently asked questions from Gmarket Customer Center.
Q. After ordering from Gmarket, delivery was completed, but I did not receive the product.
A. You must click the [Report non-receipt] button in My Shopping Information > Order History to report non-receipt and then contact the seller.
If you do not see the Report Non-Receipt button, please refer to the conditions below.
1. The button to report non-receipt is available only +7 days after delivery. (Not exposed from the 8th day after delivery completion)
2. If you have already clicked the Confirm Receipt button, the Report Non-Receipt button will not be displayed.
Q. What happens if I accidentally press the receipt confirmation button after purchasing from Gmarket but before the product is delivered?
A. Even if you click the [Confirm Receipt] button by mistake, delivery will proceed normally. However, if receipt is confirmed in the [Payment Completed] status, there is a high possibility that delivery may be missed, so it is recommended that you inquire and forward the delivery to the seller.
※ Receipt confirmation cannot be canceled.
Q. G Market’s overseas shipping is being delayed.
A. Delivery may be delayed in the three cases below.
1. Delay in domestic delivery: If there is a delay in delivery due to lack of inventory, a surge in orders, etc., ask the seller if it is out of stock.
2. Waiting for delivery fee payment: Additional payment for delivery fee for the ordered product is required.
3. Customs clearance: Delays may occur depending on customs clearance issues or customs duties, so please inquire for details at the destination customs office or post office.
※ If payment of the additional shipping fee is delayed, payment request emails will be sent to the customer three times. If payment is not made after one month, the order will belong to G Market.
Q. How do I pay for Gmarket return shipping?
A. You can pay by choosing one of three methods during the return application process. (The cause provider bears round-trip shipping costs)
※ Return shipping fee payment method (3 ways)
1. Pay now: Choose between deducted from the refund amount or Smile Cash, the recommended method for quick refund processing.
2. Enclosed with the product: Enclosing cash when packaging the product is not recommended due to the risk of loss.
3. Payment directly to the seller: Remit return shipping costs directly to the seller; consultation with the seller is required before requesting a return.
※ Return shipping fee is borne by the buyer. In all cases where a return/exchange is carried out due to reasons attributable to the buyer (simple change of mind / incorrect contact information, incorrect address, absence, loss of contact, etc., returned due to the recipient’s circumstances)
※ Information on return shipping costs to be borne by the seller In all cases where a return/exchange is carried out due to reasons attributable to the seller (if a product is delivered that is different from what is displayed or advertised in the product title and detail page, or if the product is delivered damaged)
Q. When will I get a refund after Gmarket cancellation is completed?
A. It varies depending on the payment method.
※ Refund period by payment method
1. Bank transfer: If you choose Smile Cash refund, it will be redeposited immediately after cancellation / When refunding to my account, it will take +1 day (based on business day) from the cancellation completion date.
2. Credit/check card: 3-5 days (based on business days) / Check card is deposited into the relevant account after cancellation of approval.
3. Small payment by mobile phone (if refund is made with Smile Cash, it can be confirmed immediately)
– If the payment month and cancellation month are the same: Approval can be canceled on the same day of the small mobile phone payment (mobile phone bill not charged)
– If the payment month and cancellation month are different: Refund as Smile Cash, which can be withdrawn after the refund is completed (mobile phone charges combined)