If a vehicle rented through SOCAR breaks down or an accident occurs while you are using it, you must immediately contact the customer center number to report it. In particular, if you do not report the accident to the SOCAR customer center without a justifiable reason after the accident, you may not be able to receive insurance benefits and may even be charged a penalty fee for failure to report.
SOCAR-Customer Center-Phone-Number-Operating-Hours-Accident-Handling-Procedure-Guide
If you find evidence of an accident before using the rented vehicle, it is recommended that you take a picture of the accident using the SOCAR app vehicle check (vehicle status check) function. If you find additional evidence of an accident while using the vehicle, you must immediately contact the real-time mobile chat consultation SOKA Talk or the customer center number to report it. Even if the accident was not caused by your own fault, if you did not report it in advance or cannot prove it, you may be held responsible later.
SOCAR Customer Center | Phone Number/Operating Hours
If a problem or accident occurs before or during use of a rented vehicle or upon returning the vehicle, you must immediately report it to the SOCAR Customer Center or through the real-time mobile chat consultation SOKA Talk.
The SOCAR Customer Center number is 1661-3315. The SOCAR Customer Center operates 24 hours a day, and if you call the main phone number, you will be connected directly to a counselor. If you need to speak to a counselor for accident reporting and processing, not for inquiries or emergency dispatch, you must contact the SOCAR Accident Report Center (Accident Care Center). The SOCAR Accident Care Center number is 1661-4977. Real-time mobile chat consultation via SOKA Talk is only available from 9:00 AM to 9:00 PM.
Socar Customer Center: Socar usage guide/emergency towing, emergency fueling, battery charging, etc. emergency dispatch reception
Socar Accident Reception Center: Accident reception/processing, such as traffic accidents/contact accidents/single accidents/damage reception
Socar Plan Contract Consultation Center: Consultation reception/processing, such as extension contract conclusion/additional driver registration
Classification Phone Number Operating Hours
Socar Customer Center 1661-3315 Open 365 days a year
24 hours
Socar Accident Reception Center 1661-4977 Open 365 days a year
24 hours
Socar Talk
(Mobile chat consultation) Mobile app
Chat consultation 09:00~21:00
Socar Plan Contract Consultation Center 1661-4885 Weekdays
10:00~19:00
Socar Accident Processing Procedure Guide | Accident Cost Processing Standards
If an accident occurs while using a vehicle, check for injuries and damage to the vehicle, report it to the police station, and immediately contact the Socar Accident Reception Center at 1661-4977. If it is not your fault, a police statement can have a big impact on insurance coverage. If you call the Socar accident reception center, you will be connected to a counselor right away, and you will receive guidance on accident handling and response methods.
Socar-Vehicle-Accident-Care-Center-Phone-Number-Operating-Hours-Guide
If you cannot drive your vehicle after an accident, you need to apply for towing
The customer center will send a text message with a link → Take a photo of the accident scene → Click the text link and upload the photo
In order to accurately determine the circumstances of the accident, an investigator from AXA Insurance will visit the site (check the extent of damage/take photos/confirm the circumstances of the accident and driver/confirm whether there was negligence such as violation of traffic signals, etc.)
If it is not an isolated accident, the on-site investigator from the insurance company will talk to the owner of the damaged vehicle
Once the circumstances of the accident are determined and the primary accident handling is complete, the investigator will only give you a business card and leave. For details on compensation for damages, you should discuss them with the person in charge of the accident and the AXA insurance representative.
Even if you call a tow truck through the SOCAR accident reception center because it is difficult to drive after an accident, if the return request is not completed within the vehicle use time, an extension fee may be charged, so you must check whether the towed vehicle has been delivered to the repair shop. If an accident occurs while using a vehicle rented from SOCAR, the use of SOCAR services will be suspended for a while until the accident is processed.
Depending on the insurance premium selected when renting a vehicle, if the vehicle repair cost is less than the deductible, you only need to pay the actual cost of the repair cost incurred, and if it is more than the deductible, you only need to pay the amount corresponding to the deductible. For example, if you select a special option with a deductible of up to 50,000 won when selecting a vehicle damage exemption product, you only need to pay the deductible of 50,000 won even if the vehicle repair cost is several million won.
The coverage of the vehicle damage exemption system includes vehicle repair costs and compensation for vehicle downtime, and since on-site processing costs such as emergency dispatch and towing are excluded from the coverage, you must pay these costs separately. If the injury or property damage exceeds the compensation limit, the driver may be responsible for the excess amount, and can be handled through consultation with the relevant insurance company or the other party’s insurance company.
Personal injury (personal damage to the other party in the accident): Unlimited
Property (material damage to the other party in the accident): Limit of 100 million won
Descendants (the driver’s own injured part): Limit of 15 million won