AIA Life is a Hong Kong multinational life insurance company.
We have been conducting a wide range of sales through various sales channels such as Premier Agency, Direct, Bancassurance, Hybrid, Corporate Insurance, and GA. Since 2000, we have been operating as AIG Life Insurance, but changed our name to AIA Life Insurance in 2009.
Please note that by accessing the website (AIA Life Insurance), you can view insurance products, AIA Lounge, Customer Center, AIA Introduction, and MY AIA menu.
The AIA Life Insurance Customer Center phone number is 1588-9898, and when using from overseas, call +82-2-3707-4800. Counselor business hours are from 08:00 to 18:00 on weekdays and closed on Saturdays/Sundays/public holidays.
For landline calls, both local and long distance calls are charged at a local call rate of 39 won per 3 minutes, excluding VAT. Mobile phone or 070 Internet calls are charged based on the user’s rate plan.
The ARS automation service number is 1588-9595, and available hours are from 08:00 to 22:00 on weekdays/weekends/public holidays. ARS consultation number and service details are as follows.
No. 1 – Insurance premium payment, automatic transfer change, virtual account application, insurance premium inquiry
No. 2 – Check contract details
No. 3 – Apply for early withdrawal, early insurance money, and dormant insurance money
No. 4 – Insurance contract loan application
No. 5 – Insurance claim and coverage inquiries
No. 6 – Variable insurance, fund change inquiry
No. 7 – Sending various applications
No. 8 – Immediate suspension of withdrawal services through online counters, ARS, customer center, etc.
No. 9 – Send income deduction certificate
Number 0 – Connect to a counselor
The procedure for using the ARS automated service is to dial 1588-9595 > select the service information number > enter your 13-digit resident registration number > proceed with identity verification.
Before contacting customer service, please refer to the frequently asked questions page (Frequently Asked Questions – AIA Life Insurance).
You can also use the online 1:1 customer inquiry service (1:1 customer inquiry – AIA Life Insurance). Minors under the age of 14 are restricted from using the service, so a legal representative must fill out the form.