I have been using KT Internet for over 20 years.
Still, I used the Internet for a long time thinking that it was KT, and as I came here through all kinds of obstacles, it has now become a love-hate relationship. It is as if we met through love at first, but as time passes, we live with affection and loyalty.
Recently, wireless internet has become the trend, and after suffering for more than a year due to GiGA Wi-Fi failure, it was difficult to maintain the service, so I decided to cancel it. .
I have been using KT GiGA Wi-Fi for many years since it was introduced, but since last year, the symptoms of wireless Internet disconnection for unknown reasons were severe and I received countless services. The router seems to have been replaced dozens of times. KT 위약금 조회
Six months ago, the person in charge of the KT Technology Innovation Center visited his home and tried to solve the problem, but the cause was still not found and the problem was not resolved. (In fact, there seemed to be no will to solve the problem.)
Finally, last weekend, as well as the wireless Internet, the wired Internet connected to the router was also cut off intermittently.
The person in charge of KT’s Shinchon branch is well aware of this situation and promised to take care of the cancellation after receiving it over the phone, as cancellation is a unique task of the customer center. JFactory
When I called the customer center number 100 and requested to cancel the giga wifi, the agent immediately informed me that a penalty would be incurred.
I had already finished talking with the Shinchon governor, but I was curious about the penalty, so I asked him to let me know.
It is said to be 155,000 won.
I asked the agent again. “How long is the contract?”
The agent did an inquiry and said it was until September 19, 2020. As of today, about a fortnight or so, there are 18 days left, and when I asked again if the penalty was 155,000 won, the counselor explained that the discount refund is to return the discounted amount during the contract period when canceled before the contract period.
No matter how much I thought about it, I couldn’t understand it.
The contract discount and handset subsidy for mobile phones also decrease as the period passes. In the case of GiGA Wi-Fi, if the contract is canceled even one day before the contract period, it is said that the discounted amount must be discharged.
The Ministry of Science and ICT contacted the person in charge of the Consumer Use System Division to see if they were aware of this situation.
We know that there are problems with some of the penalty systems in terms of telecommunication companies’ terms and conditions, but they ping-pong said that it is difficult for government departments to enforce them and that they are continuously improving, and that unfair terms and conditions are under the jurisdiction of the Fair Trade Commission.
The problem is that the Fair Trade Commission does not review the terms and conditions of telecommunication companies. Although the Ministry of Science and ICT has the authority to review the terms and conditions of the telecommunication companies and take corrective actions if there are any unfair terms and conditions, in fact, I felt as if I was sitting on the sidelines rather than revising the unfair terms and conditions of the telecommunication companies.
The contract can be a tool to receive a discount from the customer’s point of view, but if the contract deadline is not properly met due to various situations that may occur to the customer, it can come back as a bomb. The unfair contract and penalty structure should be improved by investigating whether or not they are making
Now, the National Assembly and the government are asking for a solution to the fundamental problem, and I hope that real profits will go to consumers, not just word-of-mouth reductions in household telecommunication costs.