Woori Card Customer Center phone number (+reissue, cancellation, loss report) and actual cost insurance claim call center, connection to a counselor, consultation method, time, website (+counselor) | Find branch locations nationwide | Branch closure days | Let’s find out about business hours.
You can check the customer center information available when you need to reissue, cancel, or report the loss of your Kookmin Card.
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Woori Card Customer Center Phone Number
Woori Card Customer Center Phone Number
ARS usage rates are based on domestic rates, and landline calls are based on local rates (KRW 39 per 3 minutes/VAT excluded).
Mobile phone charges are based on the applicable carrier usage rates. If there is a delay in connecting to a counselor, please leave your contact information and a counselor will call you. Our Card customer service phone number is as follows:
Representative ARS: 1588-9955, 1599-9955
Financial service consultation: 1577-9000
Card application and consultation: 1599-0200
Car installment consultation: 1544-9800
👇 Go directly to Woori Card’s homepage. Check below for more information.
Go to Woori Card homepage
Reissuance of Woori Card
Re-issuance includes re-issuance of lost cards and re-issuance of damaged cards due to damage. In the case of re-issuance of damaged cards, the card can be used with the existing card until the new card is used.
How to apply for card reissuance is as follows: You can report loss of your card 24 hours a day, 365 days a year at the Woori Card Loss Counseling Center (☎1588-9955, 1588-5300), and reissue of lost card is available from 08:00 to 23:00, 365 days a year.
Woori Card homepage (365 days a year, 08:00 – 23:00)
▷ My card → Report loss/reissue/cancel → Apply for reissuance of loss/Application for reissuance of damage
Smart App (365 days a year, 08:00 – 23:00)
▷ Customer Center → Application for card reissuance → Application for reissuance of lost card/Application for reissuance of damaged card
Woori Card Counseling Center (☎ 1588-9955, business days 09:00 – 18:00)
Woori Bank branch (during bank business hours)
👇 Please check below for detailed information on reissuing our card.
Apply for reissue
Woori Card cancellation and loss report
You can cancel or report the loss of your Woori Card through ARS (1588-9955), the Internet, or the Woori Card mobile app. In case of loss or theft, if the sales were misused by a third party more than 60 days prior to the incident receipt date, you can apply for compensation for the loss.
You can apply in person by visiting the nearest Woori Bank branch, on the Woori Card website, or at the Woori Card Counseling Center (☎1588-9955). The method for canceling or reporting loss through the website is as follows.
Go to the Woori Card website.
In the MY tab, select Manage My Card > Report Lost / Reissue / Cancel.
Click the Report Loss tab and verify your identity.
👇 Please check below for detailed information on canceling and reporting loss of our card.
Go to report loss
Woori Card actual cost insurance claim call center agent connection consultation method time website
Our card consultation method is ARS consultation. There are email consultations, mobile phone text consultations, sign language consultations, reservation consultations, and chatbot consultations. ARS consultation hours are 24 hours a day, 365 days a year for loss and approval / comprehensive consultation weekdays from 09:00 to 18:00.
👇Click to apply for consultation Check below for detailed information.
Click here to apply for consultation
Find the locations of Woori Card stores nationwide
For card-related inquiries, you can visit Woori Bank for consultation. The branch is closed on weekends and public holidays. Please refer to the table below for Woori Bank branch locations nationwide.
Find a store by branch
Seoul Incheon Daejeon
Suwon Gwangju Daegu
Ulsan Busan Other
Woori Card Customer Center phone number (+ re-issuance cancellation, loss report) and actual cost insurance claim call center, connection to a counselor, consultation method, time, website (+ counselor) | Find branch locations nationwide | Branch closure days | Find out about business hours.