We will inform you of the customer center phone number you can contact if a problem occurs while using Hana Card, how to connect to a representative, Hana Card business hours, and ARS menu information. Please note that everything you need is listed below.
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Hana Card Customer Center Phone Number
ARS consultation information
ARS work details information
Representative ARS 1800-1111
FinancialARS 1800-1000
ApprovedARS 1800-2000
Card application ARS 1800-3000
Hana Card Customer Center: Your guide to solving your questions
mobile app service
You can easily use the customer center services through the Hana Card mobile app. Through the app, you can use a variety of functions such as card management, transaction history inquiry, and point usage. A chat service is also provided where you can contact customer service in real time.
Website and social media channels
Hana Card Customer Center’s website provides a platform where users can check frequently asked questions (FAQs) and make inquiries online. In addition, Hana Card shares the latest information through official SNS channels and quickly answers users’ questions.
Emergency Response
In case of an emergency, Hana Card Customer Center has prepared special procedures to respond quickly. We operate a 24-hour emergency contact service so that you can take immediate action in case your card is stolen, lost, or suspicious transactions are discovered.
Frequently Asked Questions (FAQ): Practical guidance for Hana Card users
The FAQ section of Hana Card Customer Center provides quick and clear solutions to problems frequently encountered by card users. This section comprehensively provides answers to various questions related to using Hana Card and helps users prepare for situations they may encounter in their daily lives.
Report a lost or stolen card
If your card is lost or stolen, you must immediately contact Hana Card customer service to have the card suspended. This is the first step to preventing unnecessary financial losses. Customer Service will provide guidance on what to do in these situations and, if necessary, the process for obtaining a new card.
Change payment date and limit
Hana Card users can adjust their payment dates and limits. Our FAQ section provides step-by-step instructions on how to make these changes online or over the phone. This helps users manage their cards according to their financial situation.
Hana Card Customer Center Phone Number
Customer Center (paid): 1800-1111
Counseling center for the visually impaired: 1599-0701
Financial ARS: 1800-1000
Approved ARS: 1800-2000
Card application: 1800-3000
Overseas: 82-1800-1111(82-2-3489-1000)
ARS consultation information
Available 24 hours a day, anywhere in the country. We provide 24-hour support for services that do not require a consultation staff connection.
Business hours: Available from 09:00 to 18:00 on weekdays
Landline phone: Local call fee anywhere in the country (39 won per 3 minutes, VAT excluded)
Mobile phone: Based on the subscribed telecommunication company usage fee
ARS work details information
Since the work details for each extension number are different, they are summarized in the table below. If you want to know more details, you can click on the photo to go to the site and see it in more detail.
If you click the down arrow as shown below, you can see more detailed information. (▶Go to the relevant site)